With years of experience under her belt in the hospitality field, Stephanie McJury is using that experience to help others connect in a positive way with their clients and customers. It is important to establish a good working relationship to help facilitate repeat customers and clients that help a business to thrive. Whether the time spent connecting clients or customers is a short amount or a lengthy relationship, there are many things that can be done to foster a good and successful relationship.
Good communication is imperative for any relationship, including that of a business owner and its customers and clients. Stephanie L. McJury said the main thing is to provide clients with several ways to communicate, such as cell phone numbers, email addresses, and office numbers to key people at the company or small business.
Secondly, it is important to stay positive in the way that you handle situations with clients, even when there is some sort of problem that needs to be solved. It is important to always present a positive environment, so clients feel free to talk about the issues to help come up with a remedy. Stephanie L. McJury said you should also share knowledge on a regular basis with customers so they better understand the details that are needed to conduct your business and the reason why things are done a certain way.
Stephanie McJury said it is important to learn and understand the needs of your clients so you can meet them where they are to achieve success in your business endeavors. It is also important to be open-minded with your customers or clients so that you are more open to their ideas in suggestions which may be better than your original ideas in some cases. She said you should always remain human with your clients by giving a personal touch to everything you do for them or for your customers so they feel a stronger connection to you and your company.
It is extremely important to learn the needs of your clients or customers so that you can cater each project or product to those specific needs so that they can be fulfilled and your clients or customers will return to you for your service or products in the future.
Stephanie L. McJury also reminds company officials and business owners that clients come to you because of your expertise in a certain area through your services or products, so be sure to provide consistent messaging to your clients and customers on a regular basis, so you all stay on the same page.
She cannot stress enough that to succeed in business, you must be in tune with your clients or customers and their needs on a regular basis.